Refund policy

This Return and Refund Policy is issued by "LIBERTY MANAGEMENT GROUP LLC, doing business as Celestial Basecamp

Effective Date: April 28, 2026

1. Overview

At Celestial Basecamp, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through celestialbasecamp.com.

Summary

Region: United States
Return window: 30 days total, but damage must be reported within 48 hours of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team: support@celestialbasecamp.com

Email: support@celestialbasecamp.com
Phone: 301-825-5895
Address: LIBERTY MANAGEMENT GROUP LLC, 109 S JEFFERSON ST, MIDDLETOWN, MD 21769

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 48 hours of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval .

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies. All freight-shipped structural kits are subject to inspection and must be explicitly approved via support before any returns are accepted.
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@celestialbasecamp.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@celestialbasecamp.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@celestialbasecamp.com.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 48 hours of delivery
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods
Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
Gift cards and downloadable digital items

9. Cancellations

Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.