Contact Us






Contact

How Can We Help?


Whether you have a question about a telescope, need help with an order, or want advice on your next camping setup, we are ready to help.

Most messages answered within 24 business hours
Ways To Connect

Choose Your Preferred Channel


Email

support@celestialbasecamp.com
Replies within 24 hours

Phone

301-825-5895

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long does shipping take for my order?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days via USPS, UPS, or FedEx. That means total delivery is roughly 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your gear along the way.

Is shipping really free on my order?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI) with no order minimum required. There is no dollar threshold to meet. Please see our Shipping Policy page for full details on carriers and delivery estimates.

What is your return policy?

We want you to be happy with your purchase. If something is not right, please reach out to us within the timeframe listed on our Returns page and we will walk you through the process. Items should be unused and in their original packaging for a smooth return.

Can I exchange an item for a different product?

Absolutely. If you need a different tent size, a different telescope model, or want to swap for another item entirely, contact our team and we will help arrange the exchange. We recommend reaching out before shipping anything back so we can make the process as quick as possible.

How do I choose the right telescope for stargazing?

It depends on your experience level and what you want to observe. For casual stargazing and moon viewing, a smaller refractor telescope is a great starting point. If you are looking at deep-sky objects like nebulae and galaxies, a larger aperture reflector will serve you better. Feel free to email us with your goals and budget and we will point you in the right direction.

What should I look for in a camping tent?

Consider the number of people, the season, and the terrain where you will camp most often. A 3-season tent handles spring through fall conditions well, while a 4-season tent is designed for harsh weather and winter camping. Weight matters if you are backpacking, but car campers can prioritize roominess and comfort. Check each product page for capacity, weight, and weather ratings.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line


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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Our team aims to reply to every message within one business day so you are never left waiting.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Expert Guidance

Not sure which tent or telescope fits your adventure? Our team is happy to help you find the right match.

Easy Returns

If your gear does not meet expectations, our straightforward return process makes it simple to send it back.

Owned and operated by LIBERTY MANAGEMENT GROUP LLC.